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Privacy Policy

Lightshare CIC Privacy Statement for Service Users

Key Points

  • Why we use your personal data: We typically use your personal information to provide a safe, effective and high quality service to you.
  • Who else has access to your personal data? In order to provide you with the best service you need, we may need to share your personal information with third parties, such as public sector organisations for example the NHS and third party service providers such as local voluntary groups and organisations that carry out references and security checks. We will always ask you first before sharing your data with other organisations.
  • Security of your personal data: We respect the security of your data and treat it in accordance with the law.
  • Transferring your data internationally: We may transfer your personal data outside of the EU at your request and with appropriate safeguards in place.



1.1 Under data protection legislation we are required to explain to our service users why we collect information about you, how we intend to use that information and whether we will share this information with anyone else.
1.2 This statement applies to all of our current and former service users.
1.3 It is important that you read this statement so that you know how and why we collect and use your personal information. It is important that you inform us of any changes to your personal information (such as your contact details) we hold about you so that the information which we hold is accurate and current.


2.1 We are Lightshare CIC trading as Lightshare Homeshare Services. We can be contacted by writing to: Lightshare Homeshare Services, 86-90 Paul Street, London, EC2A 4NE. You can call us on 0330 111 4292 or email us at
2.2 If you would like to raise a complaint with Lightshare in relation to how or why we collect and process your personal information, please contact our Complaints Service by emailing, writing to: Lightshare Homeshare Services, 86-90 Paul Street, London, EC2A 4NE or by calling us on 0330 111 4292.
2.3 Lightshare CIC is a “data controller” in respect of the information we hold about you. This means that we are responsible for deciding how we use your personal information.


3.1 Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our compliance with data protection laws.
3.2 If you have any concerns or questions about our use of your personal information, you can contact our Data Protection Officer, by phone on 0330 111 4292 or by email at or by post at Lightshare Homeshare Services, 86-90 Paul Street, London, EC2A 4NE.


4.1 We may collect the following information about you:
4.1.1 personal details (such as name, date of birth, gender, occupation);
4.1.2 contact details (such as your address, personal telephone number and personal email address);
4.1.3 information about your family, friends and carer’s (such as dependants, next of kin and emergency contact numbers);
4.1.4 information about your homeshare preferences (to enable us to ensure that we are providing you with the best homeshare service);
4.1.5 information about external healthcare providers (such as your GP and practice details, social worker or care agency);
4.1.6 information about your employer (such as your current employers name, your place of work, how long you have been in your place of work);
4.1.7 incoming and outgoing telephone conversations may be recorded for monitoring purposes.
Special categories of personal data
4.2 Some of the information which we collect about you may be “special categories of personal data”. Special categories of data require a greater level of protection. The special categories of personal data about you which we may collect include:
4.2.1 information about your racial or ethnic origin;
4.2.2 information about your religious beliefs;
4.2.3 information about your sex life and sexual orientation;
4.2.4 healthcare information, including:
(a) any disabilities or special requirements which you may have;
(b) medical records such as medication requirements, allergies and health conditions;
(c) your medical history, including information around previous health issues, any medical care you have received, including operations and medications and previous hospital visits;
(d) other records such as risk assessments, care plans and records of the care you receive form organisations such as the NHS and care agencies; and
(e) details of your support and care needs.


5.1 The above information which we collect about you will be obtained through a variety of sources which include:
5.1.1 from you directly or via any direct access with our service (for example our website);
5.1.2 from your friends and relatives who may provide us with information about you;
5.1.3 from anyone who has the authority to act on your behalf such as a power of attorney or deputy;
5.1.4 from your GP
5.1.5 from other healthcare professionals and officers in the local authority, social services department and emergency services; and
5.1.6 from any other (current and/or previous) healthcare and care providers.
5.1.7 from your employer


6.1 We use the types of personal information listed above for a number of purposes, each of which has a “lawful basis”. In accordance with the data protection laws, we need a “lawful basis” for collecting and using information about you. There are a variety of different lawful bases for using personal information which are set out in the data protection laws.
6.2 We have set out below the different purposes for which we collect and use your personal information.

Why we use your information
To provide you with safe and effective service: To provide you with safe, appropriate and personalised service as one of our service users and ensure that we meet your individual requirements.
To work effectively with other organisations who may be involved in your care: To send information regarding your health to others, such as your GP, other healthcare and/or social care providers for continuity of care and to ensure that your needs are being meet appropriately. We will ask you before we send any of this information to anyone outside of our organisation.
To communication with you: We will use your personal information to contact you/anyone who has authority to act on your behalf, regarding your homeshare service if required. If you provide us with your mobile telephone number we will send you appointment reminders unless you ask us not to. If you provide us with your email address we will communicate with you by email unless you ask us not to.